Below are frequently asked questions, you may find the answer for yourself
To which countries do you ship?
Nowadays, we deliver to the following countries on your checkout country list.
Clicking on every country, you can find more details about shipping methods and delivery price and time.
Your order will be dispatched in 48h after receiving the order confirmation email.
Note: we do not send to post office boxes.
Do you offer gift wrapping?
Normally, we include more than one item per Ekanaturals box, with each product individually protected. If you want to receive each item packaged individually in a box, add our special gift option, which you will find in the shopping basket before proceeding to complete your order.
If you need more information about it, please contact our Customer Care service.
Can I change my order once it has been placed?
We prepare orders quickly, and so we cannot guarantee that your request will be processed in time to make the change.
However, please get in touch with our customer service team, who will do their best to accommodate your request.
Is it safe to use my credit card on the website?
Yes, all payments are processed through Paystack, an international online payment management operators that offer complete guarantees to ensure that transactions are carried out securely.
How does the order process work?
Placing an order with Ekanaturals is very easy. All you need to do is follow these steps:
- Choose the product category.
- View the product(s) that interest you. With a single click, you’ll be able to enlarge the photo and see the detail, composition, technical characteristics, sizes available, reference number, price and more information.
- Select a product and add it to your basket. Then, you’ll be able to choose to continue shopping or go to the check-out. Enter the delivery address to which you want us to ship your order.
- Select a payment method: Credit card / Debit card.
- Confirm the order.
- You’ll receive an email confirming your order, and another when it ships – together with a tracking link so you can check its status.
Can I cancel my order?
All shipped orders cannot be cancelled.
If you wish to cancel your order, let us know as soon as possible by contacting our customer service and we’ll do as much as we can.
You can also manually cancel your orders on your user profile page.
If you don’t see a “Cancel button”, it is very likely that your order has already been dispatched.
I have placed an order but have not received the confirmation email
Every time you place an order on our website, you’ll receive a confirmation email. If you don’t receive this, we recommend checking your spam folder. If you cannot find it, get in touch with our customer service team using the form below:
How do I track my order?
We want to allow you to track your orders at any time. As such, when we ship your order, you’ll receive a confirmation email with a link to track your order directly.
You can also visit the “Order tracking” section to check the status of your order.
If you have any questions or need to add more information for your order’s delivery, please get in touch. If the information has not been updated, check again after 24 hours to allow the courier to remotely manage your shipment.